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Plain language law resources for victims of natural disasters

Insurance and employment

Tips on dealing with insurance after a disaster
Tips on dealing with insurance after a disaster

Basic information about dealing with insurance for victims of natural disasters.

Published by: Commonwealth Government, Disaster Assist

Employment entitlements during natural disasters
Employment entitlements during natural disasters

Factsheet about rights and responsibilities of employers and employees during natural disasters and emergencies.

Published by: Fair Work Ombudsman 

Date: September 2011

Turning the Tide: Storms, Floods, Insurance and You  (guide)
Turning the Tide: Storms, Floods, Insurance and You (guide)

A 24 page guide to getting your insurance claim paid.

Published by: Legal Aid NSW

Date: April 2007

Storms, Floods, Insurance and you  (fact sheet)
Storms, Floods, Insurance and you (fact sheet)

This fact sheet provides a quick guide for getting your insurance claim paid.

Published by: Legal Aid NSW

Date: May 2009

Flood Insurance Fact Sheet
Flood Insurance Fact Sheet

Fact sheet where flood insurance is explained in plain and easy to understand language.

Published by: Insurance law Service and Consumer Credit Legal Centre

What can I do if my home and/or contents insurance claim is refused?
What can I do if my home and/or contents insurance claim is refused?

Fact sheet with case study that describes the options available when a claim is refused.

Published by: Insurance law Service and Consumer Credit Legal Centre

Storms and fires: Natural disasters and your home
Storms and fires: Natural disasters and your home

Information about insurance for people that may be affected by natural disasters.

Published by: MoneySmart (Australian Securities and Investments Commission)

Date: September 2011

Financial Ombudsman Circular Edition 3 July 2010
Financial Ombudsman Circular Edition 3 July 2010

Information about FOS processes and procedures relating to insurance claim disputes relating to floods.

Published by: Financial Ombudsman Service

Date: July 2010

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Renting and tenancy

Fact sheet 22: Storm damage
Fact sheet 22: Storm damage

Information about tenants rights in the event of storm damage and floods.

Published by: Tenants Union

Date: January 2011

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Financial assistance and personal documents

Australian Government Community Recovery Assistance - Income Support Payments in Times of Disaster
Australian Government Community Recovery Assistance - Income Support Payments in Times of Disaster

Fact sheet about the Australian Government Community Recovery Assistance and how to claim the payment.

Published by: Centrelink

Date: February 2008

Fact sheet - Crisis Payment
Fact sheet - Crisis Payment

Fact sheet with information about entitlements to Centrelink Crisis Payment

Published by: Welfare Rights Centre

Date: June 2010

Natural Disaster Assistance Schemes
Natural Disaster Assistance Schemes

Information about the various forms of relief available under the Natural Disaster Assistance Schemes

Published by: Emergency Management NSW

Date: November 2011

Disaster Relief Grants information package
Disaster Relief Grants information package

Information about financial assistance for household contents and structural repairs to homes.

Published by:

Disaster Welfare Services, Community Services NSW
T: 1800 018 444

Date: December 2011

Replacing passports
Replacing passports

Information on replacing passports free of charge

Published by: Australian Passport Office

Managing financial distress following natural disasters
Managing financial distress following natural disasters

Basic information about the ways in which banks, bulidng societies and credit unions can help customers facing financial difficulties due to natural disasters.

Published by: Commonwealth government

Date: February 2011

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Information about floods and emergency management NSW

NSW Flood Information website
NSW Flood Information website

Government website about NSW Floods

Published by: NSW Government

Emergency Management NSW website
Emergency Management NSW website

Information from Emergency Management NSW

Published by: Emergency Management NSW

Date: January 2012

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Domestic violence and parenting issues

Parenting and child support issues for victims of floods
Parenting and child support issues for victims of floods

Information about parenting child support issues for people affected by floods as well as contact details of organisations that can help.

Published by: Women’s Legal Services NSW

Date: January 2011

Domestic violence and AVO issues for flood victims
Domestic violence and AVO issues for flood victims

Information for protected persons in an AVO who are affected by floods as well as contact details of organisations that can help.

Published by: Women’s Legal Services NSW

Date: January 2011

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Bushfires

Bushfire Legal Help Handbook
Bushfire Legal Help Handbook

Overview of some of the legal issues faced by victims of bushfires.

Published by: Victoria Legal Aid

Date: July 2009

Bushfire Legal Help Fact sheets
Bushfire Legal Help Fact sheets

Fact sheets about a range of issues including:

  • benefits and debts,
  • employment,
  • family law,
  • insurance,
  • personal injury,
  • property, superannuation.

NB: Fact sheets have a Victorian focus.

Published by: Victoria Legal Aid

Bushfire Insurance Guide
Bushfire Insurance Guide

Fact sheet on website with case study that addresses issues such as:

  • How are bushfires and insurance related?
  • Does my insurance policy cover me for bushfires?
  • How do I make a claim?
  • What are typical issues to consider in bushfire insurance claims?
  • Additional Benefits under your policy
  • The General Insurance Code of Practice
  • Other Common Bushfire Insurance Issues
  • What can I do if my claim is refused and how do I raise a complaint?

Published by: Insurance Law Service, Consumer Credit Law Centre

Making a claim on homes and contents insurance
Making a claim on homes and contents insurance

Fact sheet on website with case study that addresses issues such as:

  • How are bushfires and insurance related?
  • Does my insurance policy cover me for bushfires?
  • How do I make a claim?
  • What are typical issues to consider in bushfire insurance claims?
  • Additional Benefits under your policy
  • The General Insurance Code of Practice
  • Other Common Bushfire Insurance Issues
  • What can I do if my claim is refused and how do I raise a complaint?

Published by: Insurance Law Service, Consumer Credit Law Centre

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General — legal information and legal resources

Plain Language Law Database
Plain Language Law Database

Fact sheet on website with case study that deals with amongst other things making claims when you live in a bushfire prone area.

Published by: Insurance Law Service, Consumer Credit Law Centre

LawAccess online website
LawAccess online website

LawAccess Online has plain language legal information including factsheets and guides to help you with your legal issues.

Published by: LawAccess NSW

Find Legal Answers website
Find Legal Answers website

Legal answers to everyday questions about the law in NSW

Published by: Legal answers to everyday questions about the law in NSW

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