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Plain language law resources for victims of natural disasters

Insurance and employment

Natural Disasters: Flood & Storm Insurance Claims
Natural Disasters: Flood & Storm Insurance Claims

Fact sheet to help with making insurance claims and resolving disputes with financial service providers.

Published by: The Financial Ombudsman Service

Your workplace rights during natural disasters and emergencies
Your workplace rights during natural disasters and emergencies

Facts sheet for NSW private sector workers on workplace rights during natural disasters and emergencies.

Published: Legal Aid NSW

Date: Current as at 2020

Employment conditions during natural disasters and emergencies
Employment conditions during natural disasters and emergencies

Factsheet about your pay and stand down during severe weather.

Published by: Fair Work Ombudsman 

 

Flood Insurance Fact Sheet
Flood Insurance Fact Sheet

Fact sheet explaining flood insurance in plain and easy to understand language.

Published by: Insurance Law Service and Financial Rights Legal Centre

What can I do if my home and/or contents insurance claim is refused?
What can I do if my home and/or contents insurance claim is refused?

Fact sheet with case study that describes the options available when a claim is refused.

Published by: Insurance Law Service and Financial Rights Legal Centre

Dealing  with Natural Disasters
Dealing with Natural Disasters

Information about insurance for people that may be affected by natural disasters.

Published by: MoneySmart (Australian Securities and Investments Commission)

 

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Renting and tenancy

Fact sheet 22: Storm damage
Fact sheet 22: Storm damage

Information about tenants rights in the event of storm damage and floods.

Published by: Tenants Union

 

PDF  81kb

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Financial assistance and personal documents

Natural Disasters: Are you experiencing financial difficulties? (Fact Sheet)
Natural Disasters: Are you experiencing financial difficulties? (Fact Sheet)

Fact sheet for individuals and small businesses unable to meet repaytments under a credit facility.

Published by :The Financial Ombudsman Service

 

PDF  253kb
Financial Hardship information for bank customers affected by a natural disaster
Financial Hardship information for bank customers affected by a natural disaster

Fact sheets and information on supprtoing bank customers thorugh a natural disaster or catastrophic event.

Published by: Australian Bankers Association

 

Australian Government Disaster Recovery Payment
Australian Government Disaster Recovery Payment

Fact sheet about the Australian Government Disaster Recovery Payment and how to claim the payment.

Published by: Centrelink

 

Natural Disaster Assistance Schemes
Natural Disaster Assistance Schemes

Information about the various forms of relief available under the Natural Disaster Assistance Schemes

Published by: Resilience NSW

 

Disaster Relief Grants information package
Disaster Relief Grants information package

Information about financial assistance for individuals and small business .

Published by: Service NSW 

 

Replacing passports
Replacing passports

Information on replacing passports free of charge

Published by: Australian Passport Office

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Information about floods and emergency management NSW

Natural Disaster Relief Scheme for primary producers and small business operators
Natural Disaster Relief Scheme for primary producers and small business operators

Information for primary producers and small business operators affected by flood/fire/storm damage or any other declared natural disaster.

Published by: NSW Rural Assistance Authority

NSW Government  - Resilience NSW website
NSW Government - Resilience NSW website

Information from Resilience NSW

Published by: Resilience NSW

 

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Bushfires

Bushfires Insurance check-up
Bushfires Insurance check-up

This fact sheet provides a quick guide for getting your insurance claim paid.

Published by: Legal Aid NSW

Date: 2020

Bushfire Insurance Guide
Bushfire Insurance Guide

Fact sheet on website with case study that addresses issues such as:

  • How are bushfires and insurance related?
  • Does my insurance policy cover me for bushfires?
  • How do I make a claim?
  • What are typical issues to consider in bushfire insurance claims?
  • Additional Benefits under your policy
  • The General Insurance Code of Practice
  • Other Common Bushfire Insurance Issues
  • What can I do if my claim is refused and how do I raise a complaint?

Published by: Insurance Law Service, Consumer Credit Law Centre

Making a claim on homes and contents insurance
Making a claim on homes and contents insurance

Fact sheet on website with case study that addresses issues such as:

  • How are bushfires and insurance related?
  • Does my insurance policy cover me for bushfires?
  • How do I make a claim?
  • What are typical issues to consider in bushfire insurance claims?
  • Additional Benefits under your policy
  • The General Insurance Code of Practice
  • Other Common Bushfire Insurance Issues
  • What can I do if my claim is refused and how do I raise a complaint?

Published by: Insurance Law Service, Consumer Credit Law Centre

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General — legal information and legal resources

Legal Aid Disaster Response Legal Service
Legal Aid Disaster Response Legal Service

Assistance with everyday legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink. Call us on 1800 801 529. 

Plain Language Law Database
Plain Language Law Database

Fact sheet on website with case study that deals with amongst other things making claims when you live in a bushfire prone area.

Published by: Insurance Law Service, Consumer Credit Law Centre

LawAccess online website
LawAccess online website

LawAccess Online has plain language legal information including factsheets and guides to help you with your legal issues.

Published by: LawAccess NSW

Find Legal Answers website
Find Legal Answers website

Legal answers to everyday questions about the law in NSW

Published by: Legal answers to everyday questions about the law in NSW

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